Bureaucratic Reform in Improving the Quality of Public Services

Abstract

Bureaucratic reform is a strategic effort to improve the quality of public services in order to create more effective, efficient, and accountable governance. Slow bureaucratic performance, complex procedures, and lack of transparency are often obstacles in providing services that are responsive to the needs of the community. This study aims to analyze the role of bureaucratic reform in improving the quality of public services through the study of policies, regulations, and the implementation of bureaucratic reform in various government sectors. This research uses a qualitative method with a library research approach, where various academic sources, such as scientific journals, books, and government policy documents are studied in depth. The results of the study show that bureaucratic reform contributes to improving administrative efficiency, service transparency, and accountability of state apparatus. One of the main steps in bureaucratic reform is the digitization of public services, which has been proven to accelerate the service process and increase public participation in public policy supervision. In addition, bureaucratic reform also demands a change in the work culture in the government sector, by emphasizing professionalism, integrity, and increasing the capacity of human resources. Although bureaucratic reform has brought positive changes, challenges such as resistance to change, weak coordination between institutions, and limited technological infrastructure are still obstacles to optimal implementation. Therefore, this study recommends the need to increase synergy between institutions, strengthen regulations, and accelerate digital transformation to achieve better quality and community satisfaction-oriented public services.