Relationship Between Nurses Therapeutic Communication Patterns and Patient Satisfaction Post Operation at Meuraxa Regional Hospital Banda Aceh

Abstract

WHO (2020) The number of patients undergoing surgery reaches a very significant increase every year. It is estimated that every year there are 165 million surgical procedures performed worldwide. It was recorded that in 2020 there were 234 million clients in all hospitals in the world. Surgery in Indonesia in 2020 reached up to 1.2 million people. The results of interviews with postoperative patients are known that patients feel dissatisfied with the services provided by nurses because of the lack of clear information conveyed by nurses, communication that is too fast, and less friendly in communicating. The purpose of the study was to determine the relationship between nurses' therapeutic communication patterns with postoperative patient satisfaction at Meuraxa Hospital. The research method is quantitative with a cross sectional approach. The study sample used non-probability sampling with purposive sampling techniques, the number of samples was 44 postoperative patients. The results showed that as many as 32 people (72.7%) patients felt they received therapeutic communication from nurses, while the level of satisfaction in the satisfied category was 26 people (59.1%). Based on the chi-square test, p-value = 0.000<α=0.05, meaning that there is a significant relationship between nurse therapeutic communication and postoperative patient satisfaction. Conclusion There is a relationship between nurse therapeutic communication and postoperative patient satisfaction at Meuraxa Regional General Hospital Banda Aceh. Advice to nurses to remain consistent in carrying out therapeutic communication in carrying out nursing care for postoperative patients so that patient satisfaction with hospital services can be further increased.