Analysis of Patient Safety, Medical Error, and Event Reporting Culture Perception at Bekasi Hospital 2024

Abstract

Patient safety is one of the important aspects of health services that affect the quality and effectiveness of services in hospitals. This study aims to analyze the perception of patient safety culture, medical errors, and incident reporting at Bekasi Hospital in 2024, focusing on gaps in the involvement of medical and non-medical personnel, obstacles in incident reporting, and challenges in the implementation of patient safety policies. This study uses a descriptive qualitative approach, with data collection methods through in-depth interviews, focus group discussions (FGD), observations, and documentation studies. The results of the study show that there is a difference in perception between medical and non-medical personnel regarding patient safety culture. Medical personnel have a higher awareness of the importance of patient safety, while non-medical personnel feel less engaged and under-trained. The main barriers to incident reporting are the fear of sanctions and the culture of blaming individuals, which leads to low rates of incident reporting. In addition, the study found that although patient safety policies have been implemented, their implementation is still inconsistent across hospital service units, mainly due to the high workload and lack of supervision.