Iso 9001:2015 and OHS Integration to Improve Product Quality and Workplace Safety at PT Cipta Kridatama

Abstract

At PT Cipta Kridatama, the full potential for product quality improvement has not yet been achieved due to persistent challenges in the field, such as a high rate of workplace accidents—especially among junior employees—and production volumes and operational efficiencies that have not met established targets. Furthermore, risk mitigation plans have not been effectively implemented, creating ongoing obstacles to establishing a safe and productive work environment. Consequently, this research examines the effectiveness of implementing and integrating the ISO 9001:2015 Quality Management System with the Occupational Health and Safety (OHS) Management System within the company, while also identifying the factors that support or hinder their execution. The primary objective of this study is to analyze the implementation of ISO 9001:2015 and the effectiveness of its integration with the OHS Management System in improving coal product quality and fostering a safer workplace at PT Cipta Kridatama. Additionally, the research aims to identify the challenges faced during the implementation of ISO 9001:2015, the strategies used to address these challenges, and the factors that influence the successful execution of both quality and OHS management systems. The findings are expected to provide strategic recommendations for improving the company’s management systems. This study employs a qualitative case study approach with a descriptive design. Data is collected through in-depth interviews with managers and staff, field observations, and analysis of internal documents, including production reports and accident records. Data analysis is conducted using coding techniques, thematic identification, and interpretation supported by ATLAS.ti software to ensure validity and reliability. The results will inform recommendations for enhancing the integration of quality and OHS management systems at the company.